FAQ

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About Shipping

After payment is confirmed, we will ship within 2-3 business days. *If there is a separate description in the product details, please follow that. *Closed on New Year's holidays, long holidays, Saturdays, Sundays, and public holidays.

Nationwide flat rate: 770 yen (tax included)

Free shipping on orders over 10,000 yen (tax included)

・Sagawa Express

・Fukuyama Transportation

Generally, shipping will be via Sagawa Express.

Payment

The following payment methods are available.


・Credit card (Visa / Master / Amex / JCB)
・Shop Pay / Amazon Pay / Apple Pay / Google Pay /
・PayPay
・Convenience store payment・au Easy Payment・dPayment・SoftBank One-stop Payment・Rakuten Pay

Please use convenience store payment.

Please note that payment is due within 3 days from the day after your order, so please be careful not to forget to make the transfer.

*If the payment deadline has passed, your order will be automatically canceled.

Convenience store payments must be paid in advance .

The payment deadline is within 3 days from the day after the order date. If payment is not confirmed by the payment deadline, the order will be automatically canceled. The payment deadline cannot be extended, so please make payment within the deadline.

*If you do not receive an order completion email, please contact us here .

Payment will be made at the time of your order. Please contact your credit card company regarding the timing of your payment.

others

New member registration here

*We do not recommend using carrier email (mobile phone email). Emails may not be delivered.

Please make sure to set up your email to receive emails from "@garnier-store.com". We will resend your email, so please contact us using the chat button on the bottom right, including your order number.

*Please note that email addresses provided by carriers may not be delivered, so we recommend registering a web email address.

Points earned on the official GARNIER app and online store are separate.

Please log in to check your points balance.

Please log in before purchasing

You can check it out here .

Points will be added one week after the product is shipped.

After you register as a member on the online store, we will send you a confirmation email to your registered email address.

If you use a carrier email address, please make sure to set up your email to receive emails from "@garnier-store.com" before registering as a member.

For stock enquiries,
Please let us know the product number via chat. We will check our entire inventory.